JUURUS

Privacy Policy

Updated at: 22 February 2025

INTRODUCTION

This privacy policy describes how Juurus Ltd (“Juurus”, “we”, “us” or “our”) collects, processes, and protects your personal data. The term “you” or “your” refers to the passenger or user who requests, hires, and/or receives services through the Juurus platform.

Personal data refers to information, or a combination of pieces of information, that could reasonably allow you to be identified.

1. PERSONAL DATA WE PROCESS

Juurus only processes information necessary to provide services to you or to fulfill our legal obligations. The categories of data that we may process are:

• Identity Data — including first name and last name.
• Location Data — when you turn on location permissions, this helps us provide more relevant and accurate results.
• Contact Data — including your email address, telephone numbers, and postal code. When using the “Book for another passenger” feature, you may provide contact details of others, but we do not save those details after the journey.
• Financial Data — including bank account and payment card details (such as expiration date and CVV) to process payments.
• Transaction Data — including details about payments and services you’ve purchased, such as location data, pickup/drop-off addresses, dates, times, distances traveled, and the amounts charged.
• Technical Data — including your internet protocol (IP) address, login data, browser type, device information, and other relevant data about your interactions with our services.
• Preference Data — including your preferences, feedback, and survey responses.
• Usage Data — including information about how you use our services, such as app downloads and usage history.
• Marketing and Communications Data — including your preferences regarding receiving marketing communications from us.
• Journey Ratings — when you rate your journey or provide feedback about the service.
• Biometric Data — may be collected for identity verification and fraud prevention purposes.
• Miscellaneous Data — including data from third parties, such as credit scores or details from our chauffeurs in certain situations.

2. HOW WE USE YOUR INFORMATION AND THE BASIS ON WHICH WE USE IT

We process your data to meet contractual obligations or based on legitimate interests. We may use your personal data to:

• Provide and personalize our services.
• Handle inquiries, provide customer support, and facilitate direct communication between you and chauffeurs.
• Comply with legal obligations, including cooperation with regulators and law enforcement.
• Send marketing and promotional emails (unless you’ve opted out).
• Provide advertising and marketing based on your preferences.
• Conduct fraud prevention using automated systems.
• Conduct surveys to improve our services.

The legal basis for processing will generally fall under one of the following:

• Compliance with legal obligations.
• Legitimate business interests.
• Protection of vital interests.
• Consent, which you can withdraw at any time.

3. USE OF COOKIES

We use cookies and similar technologies to collect personal information when you interact with our services, particularly for marketing and analytics. You may refuse cookies or adjust your browser settings, but certain parts of our services may not function properly if cookies are disabled.

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

• Chauffeurs — to ensure service delivery, including your journey details.
• Service Providers — for technical, marketing, and analytical support.
• Business Partners — for providing joint services and advertising.
• Law Enforcement/Regulatory Authorities — when required by law or to protect our rights.
• Asset Purchasers — if our business is transferred.

Your information may also be shared internationally with recipients outside your country of residence.

5. INFORMATION SECURITY AND STORAGE

We employ technical and organizational measures to protect your data. Your personal information is stored for as long as necessary to fulfill our legal obligations, resolve disputes, and provide continued services.

6. INTERNATIONAL DATA TRANSFERS

Juurus operates globally, meaning your personal data may be transferred, stored, and processed in countries outside your jurisdiction. We have safeguards in place to ensure your data remains protected.

7. YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

You have the right to:

• Access and rectify your personal data.
• Erase or restrict its use.
• Object to processing for marketing or data analysis purposes.
• Request your data in a portable format.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the details below.

8. CONTACT US

Juurus Ltd is the data controller responsible for your personal data. If you have questions or concerns, contact us:

9. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. If we make significant changes, we will notify you and provide an opportunity to exercise your rights.